Privacy Policy

At The Skin Beneath, operated by Skinbeneathwellness Private Limited, we respect the privacy of our users and are committed to ensuring the protection of any personally identifiable information you share with us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, www.theskinbeneath.com (hereinafter referred to as the “Website”).

Skinbeneathwellness Private Limited is a company incorporated under the Indian Companies Act, 2013, with its registered office located at [Insert Registered Office Address].

By using this Website, you consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy.

1. Information Collection

You may browse our Website without providing any personal information. However, to make purchases, subscribe to services, or request further information, you may be required to provide certain personal details. The types of personal information we may collect include:

• Name
• Address (Billing, Shipping, or Other)
• Email Address
• Phone Number
• Payment Details (Processed securely via third-party providers)
• Transaction and order history
• User interaction data (e.g., browsing behavior, preferences)

If you contact us via email, phone, or online chat, we may also collect additional details you voluntarily disclose. We may also ask you to complete surveys for research purposes, although your participation is not mandatory.

2. Use of Information

We collect and use your personal information for the following purposes:

• To process your transactions and fulfill your orders
• To communicate with you about order updates, promotions, and new product launches
• To personalize and improve your shopping experience on our Website
• To conduct research, surveys, and customer satisfaction assessments
• To send you marketing emails, text messages, and promotional offers (unless you opt out)

We may also use your data to provide you with service-related communications, such as welcome emails, updates on your account, and transaction confirmations.

3. IP Address and Cookies

We may collect non-personal information about your device, including your IP address, operating system, browser type, and browsing behavior. This information helps us improve our Website and provide you with a personalized experience. The data collected is anonymous and used solely for statistical purposes.

Our Website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences, speed up searches, and maintain your session. You can disable cookies through your browser settings, but this may affect the functionality of the Website.

The Skin beneath's website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS

4. Your Consent

By using our Website, you consent to the collection and use of your personal information as described in this Privacy Policy. If you do not agree with the terms outlined, you are free to discontinue the use of our services.

5. Marketing Communications

If you provide us with your email address or phone number, we may send you newsletters, promotional offers, and other marketing content. You can opt out of these communications at any time by:

• Clicking the "Unsubscribe" link in promotional emails
• Updating your preferences in the "Profile" section of your account
• Contacting us at customercare@theskinbeneath.com

6. Mobile Terms of Service

Last updated: May 2, 2025

The The Skin beneath mobile message service (the "Service") is operated by The Skin beneath (“The Skin beneath”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to The Skin beneath’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of The Skin beneath through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with The Skin beneath. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to [insert your sending number] or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other The Skin beneath mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to [insert your sending number] or email customercare@theskinbeneath.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

7. Information Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes using Secure Socket Layer (SSL) technology to encrypt sensitive data.

However, while we strive to protect your data, no transmission over the internet is completely secure. By using the Website, you agree that we are not responsible for any security breaches unless caused by our gross negligence.

8. Sharing of Information

We respect your privacy and will not sell, rent, or trade your personal information to third parties without your consent. However, we may share your information with third parties under the following circumstances:

• Service Providers: We may share your personal data with third-party vendors (e.g., payment gateways, shipping companies) to process orders and deliver services.
• Legal Requirements: If required by law, we may disclose your personal information to comply with legal obligations, such as responding to a court order or government request.
• Business Transitions: In the event of a merger, acquisition, or sale of our assets, your personal information may be transferred to the new owner.

9. Updating Your Information

You can review, modify, or update your personal information by logging into your account on our Website or contacting us at customercare@theskinbeneath.com

10. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy or as required by law. Once your data is no longer required, we will securely delete it.

11. Changes to This Privacy Policy

We may update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise any of your rights regarding your personal information, please contact us at:

Skinbeneathwellness Private Limited
[Insert Registered Office Address]
Email: customercare@theskinbeneath.com

This Privacy Policy governs the use of personal information collected by The Skin Beneath. By using the Website, you acknowledge that you have read and understood the terms of this policy.