General

  • All orders placed during the sale are final and cannot be cancelled.

    Please double-check your order and address before completing your purchase, as we will be unable to accommodate changes once the order is placed.

    Our formulas are potent and we recommend all our products to be used within 6-8 months of your purchase.

    Once a customer purchases the product, the storage conditions for the product thereafter are not in our control. And therefore if a product is spoilt after the recommended usage window, then we cannot take responsibility for it. 

    If you’re buying multiples of a product during the sale, please bear this in mind and ensure you can use up all the bottles within this window. 

    Due to high order volume during the sale, shipping may take a little longer than usual. Please be patient, we do try our best to dispatch all orders at the earliest.

    If you receive a damaged or incorrect item, you must inform us within 24 hours of receiving your order with an unboxing video and photos.

    The sale format, terms and policies for domestic and international orders may differ..

  • If you have any queries, you can contact us via email on customercare@skinbeneath.com

  • Yes, we are a 100% vegan and cruelty free brand.

  • Once the order is successfully placed, you will receive a confirmation on your WhatsApp and registered email address. If you have not received it, request you to please check your spam folder. If you are not able to find it, please reach out to us via email on customercare@theskinbeneath.comwith your registered email address, phone number, and the payment screenshot.

  • Order ID is provided in the confirmation message and email sent to you once the order is successfully placed.

  • All orders are dispatched within 2-3 business days (excluding Sundays and bank/ public holidays). For all metropolitan areas that are serviced by reputed couriers, the delivery time would be between 3 to 5 business days (excluding Sundays and bank/ public holidays) after dispatch. For other areas, it may take 5-7 business days (excluding Sundays and bank/ public holidays) after dispatch depending on the location. Please note that the dispatch of all the product(s) ordered, may or may not happen at the same time.

    Please note that the delivery date displayed while placing the order on the product page, cart, checkout and order confirmation page and in the order confirmation email are tentative. Once your order is dispatched, you will receive a tracking link on your WhatsApp and registered email address. Our delivery partners will bring the package to you as early as possible. In case, they are unable to reach the provided address or at a suitable time, they will contact you to resolve the issue.

  • In case there is a failure in payment, please confirm if the information you have provided is correct and that your internet connection was not disrupted during the process.

    If your account has been debited even after a payment failure, it is normally auto-credited back to your account within 7-14 business days. If you encounter any further difficulties or have any additional questions, you can contact us via email on customercare@theskinbeneath.com. 

  • All orders above 1899 ship free. Any order below 1899 ships with a charge of INR 100/-

  • Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

  • If you want to place a COD order, you can reach out to us on via email on customercare@theskinbeneath.com and place your request by providing the following information:

    Full name

    Email address

    Mobile number

    Complete shipping address

    Names and quantity of the products you want to order

  • We request you to not accept any order where the outer packaging is open or where the seal has been tampered with. In case an open package is accepted by you from the delivery agent, we will not be able to take responsibility for such a package, and will not be liable for any physically damaged/ defective products, missing or incorrect products. 

  • To ensure that all claims are handled efficiently and fairly, we ask that any issues related to product defects or difficulty in usage due to any production issues , be reported within 24 hours of receiving the product. Please note that if the product is opened or used after this timeframe, we will not be able to assume responsibility or provide a resolution for any issues that may arise. Therefore, even if you intend to use a product later, do open your package within 24 hours of receiving your order, and check if the product condition is acceptable.

  • If a product doesn't suit your skin, it is unfortunately not a ground for return. Skincare is subjective, and not all products will suit every person / skin. This is an inherent risk the buyer assumes when purchasing skincare, beauty, consumable items from anywhere. If you have any concerns on correct usage, you can reach out to us anytime and we'll do our best to guide you in using the product(s) correctly.

  • Returns will only be accepted for products that are physically damaged, have physical defects or if the incorrect product has been shipped. We request you to reach out to us via email on customercare@theskinbeneath.com with an unboxing video, and photos showing the damage, defect or incorrect/ missing product, within 24 hours of receiving the order.

    Please note that the damage/ defect needs to be evident in the photos for acceptance of your complaint. If you fail to share the right photos within 24 hours of receiving the order, unfortunately, we cannot entertain any such complaints thereafter, as the window to raise these claims with the shipping partner is closed after this time period. Any returns should be made in proper condition in the box that your order came in along with the safety packaging. If you do not return the product in proper packaging and condition, your return will be disqualified and we will reship the same package back to you.

    Returns will not be accepted if the product has been used / opened / tried and/or the seal has been tampered with. On receipt of the returned product, we will proceed to inspect the same and validate the claim. Once approved as an eligible return, a replacement will be issued to the customer. If the product is found to be ineligible for return, the product will be couriered back to the customer

  • When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

  • When an order includes free shipping and is within the conditions of return, only the cost of the return shipping is handled by the us.

  • Once your return request is approved, our delivery agent will pick up the product from you. Once it reaches our warehouse, we will do a quality check and issue a complete refund to you.  Normally, you will receive the refund within 7-14 business days in your source account. If you encounter any further difficulties or have any additional questions, you can contact us at customercare@theskinbeneath.com

  • We use third party courier companies to get your order delivered. Generally, 3 attempts are made to deliver your order. If you are unavailable at the time of an attempt, you will receive a message on WhatsApp from our shipping, where you can reschedule the delivery and the delivery agent may call you to confirm a convenient time for the delivery of your order.

    After 3 attempts, your order will be returned back to our warehouse. Any orders that are returned back due to the non-availability of the customer, can be reshipped only at an additional shipping charge of INR 60. 

  • Yes, we ship our products to United states, Australia, UAE, UK and Europe at the moment

    Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

    It takes about 12 working days for International order deliveries.

  • Please send all press and media inquiries to customercare@theskinbeneath.com

  • Please contact us at customercare@theskinbeneath.com